FAQs

Pricing and Bags

  • How does your flat-rate pricing work?
    We keep pricing simple! We charge $35.00 CAD for your very first 45 litre bag in an order, and $30.00 CAD for every extra bag included in that same order. 6% PST [SK Provincial Sales Tax] will be added to all orders.

  • What is the "Fit Rule" for bags?
    All clothes must fit comfortably inside your 45 litre bag so that it closes completely and naturally.

  • What happens if my bag is overstuffed?
    If a bag is too full to close or needs to be split into a second bag to be handled safely, it will be processed and billed as an additional bag ($30.00 CAD).

Pickup and Deliveries
  • How do I schedule a laundry pickup?
    Booking is quick and easy! You can schedule a pickup window by sending a direct message to our Facebook page or by calling/texting us directly at 306-535-2351.

  • Am I too far away?
    The Prairie Fairy Laundry Co. currently serves within the city limits of Regina, SK. If you are farther away than that, text us your address or give us a call and we will see what we can set up!

  • What if I need to change my pickup time?
    We know schedules get busy! You can reschedule anytime, but please give us at least 1 hour's notice. If you miss your window without giving notice, a $15.00 CAD no-show fee will be added to your account to cover fuel and time.

  • Can I leave my bags on the porch?
    Yes! If you request contactless service, you can leave your bags on your porch, step, or hallway. Please note that you take full responsibility for them once left unattended. We aren't liable for theft or damage from Saskatchewan weather (rain, snow, ice).

  • How long will it take?
    We aim to get your clothes delivered back to you within 24 to 48 hours. We will arrange a time for drop off that suits you. If you have a lot of laundry, it may take a bit longer.

  • When do I pay for my service?
    Once your laundry is received, we calculate the final number of bags and send you an invoice to your email address.  If you haven't received your invoice, please check your spam folder. Your invoice must be paid in full online before you can receive your clean clothes back.

Garment Care and Special Requests

  • What laundry products do you use?
    We use a scented liquid soap detergent and scented fabric softener and dryer sheet. Upon request, we can use a "free and clear" unscented products instead.

  • Will my clothes ever come into contact with another person’s laundry?
    You can rest assured that your laundry will never come into contact with anyone else’s laundry at any stage of this process. We treat your personal laundry with the utmost respect, and that means ensuring it stays separate from everyone else’s laundry, and never gets washed, dried, folded, or stored with anyone else’s clothing. We do this by keeping your laundry in its own bag during transport, and keeping it labeled throughout the whole process.

  • Do I need to check my pockets?
    Yes, please check all pockets! We are not responsible for missing money, jewelry, or tech. We also cannot be held liable for damage if items left in pockets (like a stray lipstick or pen) melt in the dryer and stain your clothes.

  • How are my clothes washed?
    By default, everything in your regular bag is washed together in a crisp cold-water cycle and machine-dried on medium heat.

  • Can you remove tough stains?
    We always do our absolute best to spot and treat stains, but we cannot guarantee that every stain will completely come out. If you have a stubborn stain, please separate that item into a "Special Handling" bag and let us know ahead of time so we can pre-treat it.

  • Do you accept dry cleaning?
    No, we do not accept dry cleaning items. It is entirely your responsibility to check labels and keep dry-clean-only clothes out of your laundry bag. We do not check individual clothing labels and are not responsible for accidental damage to dry-clean items.

  • What if I have items that need to hang-dry?
    Any items that cannot go into a heated dryer must be separated into their own handling bag and declared to us ahead of time. We are not responsible for hang-dry items that are left in regular bags and accidentally machine-dried.

Heavily Soiled Items

  • Do you accept heavily soiled laundry?
    For the health and safety of our team, we do not accept laundry contaminated with bedbugs, lice, heavy mold, mildew, or severe bodily fluids.

  • Can I send items with light bodily fluids?
    We will accept lightly soiled items, but only if you discuss it with us ahead of time and pre-rinse the items before handing them over. 

    • Unannounced or severe contaminants will be returned to you unwashed. A $50.00 CAD handling fee will apply.

Accidents and Issues

  • What happens if an item is lost or damaged?
    We treat your garments with incredible care. However, laundry carries inherent risks to fabric fibers. If an item is lost or damaged due to our direct mistake, our liability is strictly limited to a maximum of $50.00 CAD per total order, regardless of the retail value of the clothing.

  • How long do I have to report an issue?
    You must report any missing or damaged items in writing within 24 hours of delivery. After 24 hours, the order is considered finalized and claims are waived.

  • What happens if I forget to pay my invoice?
    We will hold onto your items safely while waiting for payment. However, if an invoice goes unpaid or an order is left uncollected for more than 30 days, the items will be considered abandoned and may be donated, discarded, or disposed of.